Terms & Conditions

Terms & Conditions

Guest Requirements
• Guests need a verified phone number to book.
• Guests need to provide their address to book.

Cancellation
• The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up, they will be charged the total price.
• No prepayment is needed.

Guest Payment Options
We accept the following credit cards: Visa, Euro/Mastercard
Guests can pay online with their preferred payment method.

Check-in & Check-out Times
• Check-in from 3:00 PM to 10:00 PM
• Check-out from 6:30 AM to 10:00 AM

Internet
WiFi is available in all areas and is free of charge.

Children and Extra Bed Policy
Children cannot be accommodated at the hotel.
The maximum number of extra beds in a room is 1 – subject to availability.

Parking
Free private parking is available on site (reservation is not needed).

House rules
• No smoking
• No parties/events
• Pets are not allowed

Customer Privacy policy
Goedemoed Farm Guest House shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted
Payment may be made via Visa and MasterCard.

Card acquiring and security
Card transactions will be acquired for Goedemoed Farm Guest House via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Goedemoed Farm Guest House separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
Goedemoed Farm Guest House takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.